PGL Note to Customers – 26th March 2020
Recent news and uncertainty surrounding the Covid-19 situation has proved challenging for schools, parents and students, along with management and staff at PGL. Given the current Government advice and the closure of our schools, a large number of trips that had been planned over the coming weeks will not now go ahead.
Following the Prime Minister’s recent announcement, we have closed our offices for a three-week period to protect our staff and customers.
We are making arrangements for as many as possible of our staff to work from home during this period. However, we apologise as we may not be able to offer our customers our normal service levels at this time.
We would like to thank you for your patience so far and completely understand that many parents are asking about refunds.
We can assure you we are working through the practicalities and legalities as soon as is feasible and with the unprecedented circumstances it’s a complex matter. We are confident that the situation will be resolved in the next few days and ask you to bear with us until then.
We are trying very much to do what is right for our customers in the long term, but with the scale of refunds required across our business it is putting immense pressure on us. We know this is difficult to explain to parents, but we can assure you we will contact you as soon as we can with some further information.
In the meantime if any customers would like to consider moving their bookings to Easter 2021 or 2022 for biennial travellers, we are happy to discuss this in more detail.
PGL Travel Ltd.